At Acadomi, we strive to provide high-quality educational content and a satisfying learning experience. However, we understand that there may be circumstances where you need to request a refund. This Refund Policy outlines the conditions under which we offer refunds.
Eligibility for Refunds
Courses:
- Self-Paced Courses: If you are not satisfied with a self-paced course you purchased, you can request a full refund within 30 days of the purchase date. Refunds will not be issued if more than 30% of the course content has been accessed or if a certificate of completion has been issued.
- Live Courses/Webinars: Refund requests for live courses or webinars must be made at least 48 hours before the start of the course or webinar. Refunds will not be issued after the course or webinar has started.
Subscription Services:
- Monthly Subscriptions: Monthly subscription fees are non-refundable. You may cancel your subscription at any time, and you will not be billed for the following month.
- Annual Subscriptions: If you cancel an annual subscription within 14 days of purchase, you are eligible for a full refund. After 14 days, no refunds will be issued, but you can cancel to prevent auto-renewal for the next year.
How to Request a Refund
To request a refund, please follow these steps:
- Contact Support: Email our support team at support@acadomi.com with the subject line "Refund Request" and include your order number, the name of the course or subscription, and the reason for your refund request.
- Review Process: Our support team will review your request and determine if it meets our refund policy criteria. You may be asked to provide additional information to process your request.
- Refund Issuance: If your refund request is approved, the refund will be processed to your original payment method within 7-10 business days. You will receive an email confirmation once the refund has been issued.
Non-Refundable Items
- Promotional and discount offers.
- Courses purchased through third-party vendors or marketplaces.
- Any other services or products not specified in this policy.
Changes to This Policy
We reserve the right to update or modify this Refund Policy at any time. If we make significant changes, we will notify you by email or through a notice on our website. Your continued use of our services after such changes indicates your acceptance of the updated policy.
Contact Us
If you have any questions or concerns about our Refund Policy, please contact us at:
Thank you for choosing Acadomi. We are committed to providing a valuable and enriching learning experience.
